Ho presentato la mia candidatura online. La procedura ha richiesto 4 settimane. Ho sostenuto un colloquio presso KeyBank nel mese di feb 2015
Colloquio
How would you deal an agitated user whose system has crashed due to a malfunction in windows and he/she is worried about data recovery? I would start by calming down the user and assure them that we would do all we can to recover the files. Then I’d ask the client some basic questions on happenings just before the system crashed to equip myself with a better diagnosis, in light of which I’ll try my level best to retrieve any files. I also educate my clients now and then to keep a backup folder in one of the relatively inactive drives as a precaution of data safety to avoid data loss in such situations.
Ho presentato la mia candidatura online. La procedura ha richiesto 3 settimane. Ho sostenuto un colloquio presso KeyBank (Cleveland, OH) nel mese di mar 2025
Colloquio
Star questions. Process goes fast after interviews. Phone, then live interview with a few managers. Questions are to get to know your work style and how you put the customer first.
Domande di colloquio [1]
Domanda 1
Describe a time you felt with a difficult customer
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso KeyBank
Colloquio
There is a phone interview first for about 30 minutes asking about experience and salary requirements and basic questions about your background. Then a second round interview where they go over resume again and ask a lot of STAR questions
Domande di colloquio [1]
Domanda 1
Can you name a time where you unable to resolve a customers issue and how you handled it?
Ho presentato la mia candidatura online. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso KeyBank (Cleveland, OH) nel mese di lug 2023
Colloquio
2 step interview process. 1) Screening Call with the Recruiter. Ask about your experiences (they use the star method. 2) Interview with hiring manager. Asked about relevant experiences. Very good and very casual conversation. Job offer was given a week later. Then a few days after that they "cancelled" the job offer. The hiring manager called and said that they no longer had the budget available for this position. The hiring manager said that once they have the budget again please apply again for this role. Very odd and very different experience. Glad I didn't put my notice in at my current employer just to be unemployed for no reason.
Domande di colloquio [1]
Domanda 1
They're wanting stories and examples of relevant career experiences of managing a portfolio.
