To start off, the returns desk as a customer service associate is not something I would recommend to anyone. Application Process: The application process was fairly easy. I walked in, asked if they were hiring and they said yes. So I went back to the customer service desk, filled out and application, and that was it. Afterwards, I waited about a week before receiving a call where they asked me if I was still interested and if I was available for an interview. I ended up actually having to wait almost a month for the interview. Nothing was told to me about what to wear, where to go, or how the interview was going to be conducted. Next thing I know, I'm in a room with about seven or so somewhat trashy people making me look extremely over dressed and we're doing a group interview. It honestly did not make me nervous, but you could visibly see the concern on not only the other interviewees but also on the interviewer. She looked stunned, like no one had told her what was actually about to happen. The questions were the very bland questions you are almost always asked and that most people already know what they're going to say before the question is finished. Such as, "Name one time in your life where you exhibited your leadership skills and elaborate on how" or "Name one time where you taught or were taught a new skill" and then you of course have to elaborate a little more (I feel like they do this to see if you have a story and you're not just lying). Hiring and Training: I was called about two and a half weeks after the interview where they told me I was going to be given the job and I would be working part-time with a chance to become full time and I would be getting paid $7.25/hour. At the time I was okay with the paying knowing this wouldn't be permanent and I had just moved back in with my parents to save money in the first place. On the first day of training, I again show up, seemingly over dressed compared to the others in the room. We were given out training manuals, made to do a couple of tasks on some computers and watch some boring movies about the risks of having fingers chopped off when trying to grab boxes off a top shelf while wearing a wedding ring. We also had to do little cheesy group exercises to get to know each other and "make friends". I honestly don't understand why we make friends when you're there to work and not to make friends. The training process was about two weeks and very few of it was actually what I would consider training. For the hands on process they actually just had me working the returns desk without any training on the returns computers. Which led to backed up lines and upset customers. Work Environment: I'm sure most Kohl's are like this but the lunch/break area was disgusting, the floors were unclean, the sink looked like it had mildew on it and the refrigerator smelled like mold at all times. Overall the working environment in this specific Kohl's was completely atrocious.