Applied online at snagajob.com and within a few days was called for a interview. It was a group interview with about 10-12 of us. We sat in a circle and one of the managers and the secretary asked us about six questions and we went around the circle one by one answering the questions. Some of the questions included: 1. Tell me your name. A: Give your name and a very brief history of work experience/ why Kohl's interest you/ at least one strength you have that relates to the job (ex: I enjoy giving customers a rewarding shopping experience or I love solving a customers, or persons, problem so they are completely satisfied). Make sure to keep the answer brief though. 2. Tell me about a time you went above and beyond for a customer. A: I did not have experience in retail (first job) but I did explain how I went above and beyond for the people I volunteered for. Not having experience is alright as long as you give compelling answers that relate to the job. 3. What does good team work mean? A: Explain the positive attributes that make a good team (great communication, positive attitudes, willing to work with one another to accomplish a common goal for the customer, building one another up). 4. What if you had to help a customer but they were out of your department? A: Explain that you would do the best you could, however, you may need to consult someone from the department to help. Make sure you say that you would do whatever necessary to make the customer extremely satisfied (extremely satisfied is their tagline so they would probably love it if you mentioned that). The interview was around twenty minutes and we were informed that they would call us within the next few hours to see if they wanted us for a second interview. I was called back soon and came for a second interview. I met with the head manager and the manager that was there for the first interview. I was asked four questions, one of the questions included: 1. How do you feel selling a Kohl's credit card? A: My answer was that I loved giving customers something would add value to their lives. Explain why you think the card is beneficial to customers and that you are determined to sell that card (Tip: If hired, your job *is* to sell the Kohl's card and collect emails, they do value customer service but selling the card and emails is extremely important). Note: This was not so much an interview as it was me being told more information about the company and being told you are hired. I would make sure to do research on the company, the card and good answers to interview questions, though I worked the holiday season and they almost hired anyone really good interview answers make you stand out and become an instant hit among the managers.