I applied online for one of the call center positions, then a few days later received a call from a recruiter. I scheduled a phone interview with someone from HR, after the phone interview, I was asked to take another assessment. After that, I got a call back to come for an interview with a hiring manager at a hotel. We were taken in groups of three to get a presentation on benefits and listen to some sample calls. Then I went in for the interview with the hiring manager who started by asking me if I had any questions and then asked only four questions.