Interview process felt somewhat inconsistent with the seniority and technical depth described in the job posting. The conversation was very short and focused mostly on basic questions rather than evaluating actual technical troubleshooting or SaaS support experience. Communication was polite, but the process did not feel structured or aligned with the expectations outlined for the role. Candidates with strong technical backgrounds may expect a more in-depth discussion around support operations, integrations, workflows, and problem-solving scenarios. Waste of time.