I submitted a paper application in-store for a Sales Associate position. The application asked for little information; there were no personality tests, IQ tests, behavioral questions, or anything like that. Shorty thereafter, I received a call for an in-store interview. The in-store interview took place in a small plaza adjacent to the L'Occitane store itself, and it lasted for about 20 minutes. The store manager conducted the interview. The interview was quite relaxed. The manager only asked a handful of questions - softball questions, such as "tell me about yourself" and "do you feel comfortable selling our products?". Then, the manager gave me the number of the manager of a nearby L'Occitane store, for a phone interview. The phone interview took place the very next day, and I was to call the manager to initiate the interview. Like the previous interview, it was quite relaxed. This manager asked me basic questions such as, "why do you want to work for L'Occitane", "how would you define customer service", "how would you respond to an angry or dissatisfied customer", "how do you feel about demonstrating our product (i.e. skin care products) on various customers", and so on. In general, the interviewing process went smoothly, and the employees I dealt with were cordial, professional, and friendly. I received a call a few days later for a job offer. Here is some advice for prospective employees (that is, employees who are interested in a Sales Associate position here): be excited about the quality of the product, the store's reputation, and offering the product to customers. Act energetic and positive, but also act mature and intelligent. This company values employees who are mature. Research a little bit about the corporate folklore, and know a little bit about the various product lines (e.g. honey-lemon products, mens' products, lavender products, etc.). This company is keenly interested on establishing a fantasy-like, rustic aura around its products, and the company considers its Sales Associates to be storytellers of the company's supposedly true product mythologies.