A very amateur process overall. I applied online and received a phone call within a few hours to confirm an interview date, which we set as the next day. During this call we discussed how many hours I would be happy to do, and the pay. I arrived 5 minutes earlier than the interview start time (i.e. I arrived at 10.55, the interview was at 11). Upon arrival I spoke to the employee working over the counter and asked for the manager as I was told to do so in the previous phone call. The employee went and found the manager who expressed confusion at who I was before remembering that she had in fact scheduled an interview with me. The manager then let the previous employee take over my interview because she was busy doing something else. I then waited 10 further minutes while the manager and the store assistant worked out how to use the printer to print off my interview forms/questions. The employee introduced herself as the 'fill-in assistant manager'. We originally conducted part of the interview over the till before moving round to the back of the till to finish the interview. Any time the manger then needed to use the till she would have to move us out of the way and we would wait until she was finished to continue with the interview. The interviewer asked me various questions and following my answer would give an example of what she would do, which would most likely contradict the questions asked. It appeared that she had ever taken an interview before. Following the interview we discussed pay and hours. The employee said she didn't know the hourly rate of pay, and gave a figure 20p more than what I had been told. She also told me it was an 8 hour per week role, with the option for overtime if the shop was doing well/ exceptionally busy. Prior to this I had had no idea of the hours required, other than that there were various available, and over my phone call it had been inferred that there would be more hours than this as a minimum. She asked my weekly availability, and I told her I was flexible on all weekday and was happy to work the one weekend day as required and happy to do overtime. The employee then asked me if there were any dates I was unavailable, of which there was only 1 day for the next three month period. The employee went to check the rota to see how my one day of unavailability would work with the other staff. It became clear they had already made a rota for the following three months despite not having hired any staff yet - any new staff would have to slot in with what they wanted. She returned and informed me that my position was scheduled to work that day, and that as it was a retail position I had to be available whenever necessary. She also told me that working in retail meant we would all have to make sacrifices for the Christmas period and that other members of staff would also want to see their family, not just me. I found these comment to be unnecessary and insulting, as I had only suggested one off for a family event with people I hadn't seen in 5 years. I also felt very patronised, as though I didn't understand customer service despite having worked in this sector for the previous 3 years. We concluded the interview process and the manager said she would be in contact later that day. She was not. I received an email the following day stating they had tried to phone me but had not been able to get through (they did not phone me). The email the informed me I would not be getting the job because the hours I had available (i.e. all expect one day in the next three months) were not flexible enough for their requirements. Overall I found this experience to be very unprofessional, and I would go out of my way to inform people not to interview here. It is a waste of time.