The interview process consist of a one on one interview, then if they think you are a good fit you are invited back where a group of potential candidates are given learning material and over the course of the day you are taught how they do things there and then are tested on the material given, if you pass the multiple choice exam you are then offered employment.

submit resume via Monster...receive phone call from manager - did a several question phone interview and included specific information about the interview process, work hours, pay, job duties, etc...did in-person interview at the office - asked your typical interview questions...did interview training week with classroom teaching, shadowing current employees, and practice answering calls from clients...