Filled out application online...contacted a couple days later....scheduled an interview....went in for my interview had to sign in and wait in the lobby for about 20-30 minutes. The HR rep came and took me to the back for the computer test which consisted of 4 phone call scenarios and how you would handle the phone calls(not timed). After passing I was led upstairs where I met with 2 other managers...they were very nice. They asked about your work history and a lot of scenario questions and tell me about a time when questions. After they asked their questions they asked if I had any. They explained the typical work day and things about the company and that position. When finished they said that I would be contacted if selected to move forward. About a week later I received an email saying they went with someone else....but then a week after that I received after phone call and email from the HR rep and they offered me the job! I accepted