Hiring process was so straight forward. After passing the online test, I received a phone call where I was asked a few questions surrounding the role (why Lidl, can I work at 5am, can I handle heavy lifting- no injuries etc). This process lasted 5 minutes, the interviewer was lovely. I was then invited to a face to face interview with the area manager and the store manager. (This was the first and last face to face interview- says first stage but there is only one stage- strange). Again, lovely interviewers- stressed that the interview would be super informal. Asked me about myself which was followed by 6 competency based questions and that was it. All in all, super relaxed and easy interview. Tip #1- smile smile smile, say please and thank you, talk to them about their day, wish them a nice week- make a good first impression. Might seem so obvious but you will stand out so much more (“interviewers make a decision in the first 10 seconds”) Tip #2- relate answers back to how the customer was so happy in the end. At the end of the day, they are the priority! May also seem super obvious but they told me about how so many people directed it back to how it benefited themselves- wrong

It was a relaxed interview by two members of Lidl. It took 15 minutes and they asked a checklist of questions which were mainly based on experience and experiences I’ve faced in customer service.