I recently underwent the interviewing process for a Product Designer role at Lightspeed, and I must say, I was thoroughly disappointed with how they managed communication and feedback. I dedicated a significant amount of time and effort to complete a detailed task as part of their recruitment process, which involved redesigning an iOS screen for managing calls. My commitment involved extensive research and the creation of high-fidelity mockups and prototypes based on this. Initially, feedback from their design team appeared positive. They commended my research and the quality of work produced, even scheduling a session to present my solutions. The designer I presented to reacted positively, promising contact by a specific date. However, this was where the professionalism ended. I waited over two weeks with no follow-up communication, and my attempts to get an update were ignored until I pressed further by contacting another recruiter. Finally, the feedback I received was both discouraging and contradictory to the earlier comments made during my presentation. They praised my research skills and organization but criticized my ability to set clear goals and defend solutions, which was confusing as the positive reinforcement during the hiring process suggested otherwise. What made the experience particularly frustrating was the lack of respect for the time and effort candidates put into their process. Insufficient communication and delayed, inconsistent feedback made the experience not just unprofessional, but also highly discouraging. I urge other designers considering opportunities with Lightspeed to be wary of these challenges. It seems that the company's current recruitment process doesn't value candidates' time or provide a consistent, transparent approach to feedback. This experience showed a clear lack of consistency and respect for prospective employees, leaving much to be desired from a professional standpoint.

The interview process was both friendly and structured. We had in-depth conversations about my past projects and my approach to solving UX challenges, as well as completing a test assignment. The atmosphere was respectful, and I felt they were genuinely interested in how I think and work. Overall, it was a highly positive and professional experience.