Please prepare a concise summary of the full complaint to PHSO. The summary should include what the complainant(s) think went wrong, the impact, and what outcome(s) they want. Please draft your assessment decision on the issue about the Practice’s actions on the patient’s symptoms relating to cancer diagnosis, setting out the reasons for your decision. Please use PHSO’s service model guidance and take the evidence available to you into account to make a decision that meets PHSO’s quality standards/measures