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      Lloyds Banking Group

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      Ricerche correlate: Recensioni su Lloyds Banking Group | Offerte di lavoro di Lloyds Banking Group | Stipendi di Lloyds Banking Group | Benefit di Lloyds Banking Group
      Colloqui di Lloyds Banking GroupColloqui per Customer Service Advisor presso Lloyds Banking GroupColloquio di Lloyds Banking Group


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      Colloquio per Customer Service Advisor

      29 set 2015
      Dipendente anonimo
      Manchester, Inghilterra

      Altre recensioni di colloqui per Customer Service Advisor presso Lloyds Banking Group

      Colloquio per Customer Service Advisor

      28 lug 2025
      Candidato anonimo a colloquio
      Belfast, Irlanda del Nord
      Offerta accettata
      Esperienza neutra
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura tramite un'agenzia di reclutamento personale. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso Lloyds Banking Group (Manchester, Inghilterra) nel mese di set 2015

      Colloquio

      So I applied through an agency and was invited to attend an assessment with the agency which consisted of filling out heaps of forms/questionnaires. After that, I was invited to an assessment day with Lloyds. I arrived at 11:45 and was told to take a seat, around 12:05 we headed upstairs (Myself and four others) and were escorted to an interview room. After a brief discussion about the job and the roll (no interview questions) we were told we had to complete two roleplays, they split us up into two groups and we went to complete the roleplays. Now, I didn't really find it too difficult, it was a piece of paper with some banking information on and a sheet showing a "customers" account. Name, D.O.B, address, post code, account number, password, balance, types of cards, etc. You just had to read it all and make a few notes (you have 10 minutes) then the phone calls, and the "customer" just tries to catch you out a little bit... for example, in the paper it clearly states you have to make sure the customer provides the correct security information. The "customer" will not. They'll give you a false password to see how you react, they did with me. I noticed and just kindly said "Unfortunately the password you've provided me with (customer name) doesn't match the one we have on our records, would you like to try again?" and then they provided the correct one. After that obstacle it was just a little bit of a scenario like "I've been trying to pay this bill and my card was declined, i'm so embarrassed" etc - you just have to empathise and find the solution (look at direct debits to see why it was declined) its all common sense really. Then they give you some feedback regarding the first role play and you have ten minutes to make notes before call #2. (Different information and different customer) It wasn't too bad, honestly, I was nervous but actually found it kind of fun. They were all super friendly and made me laugh a lot.

      Domande di colloquio [1]

      Domanda 1

      What is good customer service to you?
      Rispondi alla domanda
      10
      Nessuna offerta
      Esperienza positiva
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso Lloyds Banking Group (Belfast, Irlanda del Nord) nel mese di lug 2025

      Colloquio

      It was very straightforward, the interviewer really followed a strict process, but they do make you feel comfortable throughout. They type your answers for the first half of the interview and don't ask any follow up questions about what you said, so it's really up to you how thorough you want to be. These would be mostly questions about your background, what certain values mean to you, and an example of how you work. The second half was a roleplay scenario, they just want to see how you naturally talk to people over the phone. Make sure you're really being empathetic during this and not just follow the process of a call.

      Domande di colloquio [3]

      Domanda 1

      What does trust mean to you?
      Rispondi alla domanda

      Domanda 2

      What are the benefits of building trust?
      Rispondi alla domanda

      Domanda 3

      Give me an example of a time when you've made a process better.
      Rispondi alla domanda

      Colloquio per Customer Service Advisor

      3 ott 2025
      Candidato anonimo a colloquio
      Lichfield, Inghilterra
      Nessuna offerta
      Esperienza positiva
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Lloyds Banking Group (Lichfield, Inghilterra) nel mese di lug 2025

      Colloquio

      Invited to an in person interview at the branch with the branch manager and a senior manager after completing the initial application and online assessment. They called me first to arrange the interview.

      Domande di colloquio [1]

      Domanda 1

      They asked the usual why was I here, why did I want to work for Lloyds, and then various situational questions related to the job, such as when I have gone out of my way to help someone and how I would talk someone through using their mobile banking app.
      Rispondi alla domanda

      Colloquio per Customer Service Advisor

      18 nov 2024
      Dipendente anonimo
      Glasgow, Scozia
      Offerta accettata
      Esperienza positiva
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 5 giorni. Ho sostenuto un colloquio presso Lloyds Banking Group (Glasgow, Scozia) nel mese di nov 2024

      Colloquio

      The inte4viewing process was extremely quick and professional. On my first phone call interview the recruitment agent took the usual details given when applying for a job. The recruiter then asked me some generic questions on why I want to work for the company, go over my experience, and things like that. Once through this interview, I was arranged with an interview over teams, in which another recruiter asked further questions about experfience, customer service, how the company aligns with my goals, and what I know about the companys work. This was followed up by two case scenarios, where you roleplay as a customer service advisor with the interviewer. You are given feedback on your first scenario, but not your second, to see how well you respond to your feedback. Overall, the interview process was fast, professional, and straightforward so long as you have relevant experience and familiarise yourself with the role.

      Domande di colloquio [1]

      Domanda 1

      Where do you see yourself in a year?
      1 risposta
      1