I was first contacted by a 'stand-in' HR person, who scheduled an interview. The interview was mainly questions involving situational experience such as: "Describe a time when you made a mistake and what did you do?", "Describe a time when you worked with a co-worker on a project and how did you make sure the project was finished as expected", Describe a time when you went out of your way to help a customer", etc. I was then called back in a few weeks for an interview with the Admin manager, who asked the same type of questions. There is a grading scale for answers (though it would seem a bit subjective, depending on who is doing the interview). I think it took a week or two for them to call with the job offer.