Lowe's uses the behavioral interview method. Behavioral interviewing is a technique to find out more specific information about you and your past work experience. If you’ve never had a behavioral interview before, just remember the following S*T*A*R* (Situation-Task-Action-Result) method of answering a behavioral question, for example: If the interviewer says "Tell me about a time when you had a dissatisfied customer." Describe a SITUATION in which you had a dissatisfied customer Explain further the TASK you had to complete to satisfy the customer Tell the interviewer about the ACTION you took to handle the situation Finally, explain the RESULT of the situation Here, the interviewer is looking for a specific example of how you’ve handled a customer service situation. Remember to take your time and think of the best possible example you can give based on your past work experience. If you haven’t had the experience to answer the question, simply be honest and let the interviewer know.