Well, prior to working here I was basically sitting in a guard shack waiting for the boredom to finally get to me. Being technically minded, that really wasn't taking that long. Wife referred me over to work, interview seemed more about wether one has an aptitude for the job or not. If your technically minded/nerdy and don't mind brushing up on basic company know how, aside from internal apps. Look over CTLhelp.com basically 90% of customer issues are solved, some customer though, won't touch it with a ten foot pole. That site, covers most issues, if your looking to work as a Tech Rep, look it over.