After sending my c.v and a cover letter by email, I received an invite to a group interview. The group contained around 20 people. The group interview involved drawing a 'poster' about you, including your availability. You also had to do a demo of a product, and group present a gift box. Each member of the group also had to talk about something they are passionate about. I received a shop trial thereafter, where I used my interpersonal skills and retail experience to interact with customers. I confidently and naturally found my feet on the shop floor, demonstrating products (face masks and face cleanser). I also spoke to customers about bath bombs, shower gels, solid shampoo. I sold a numbers of products within the allotted 45 minutes, and gave out a free sample of a face mask. I also tidied the shopfloor when no customers where present, interacted with staff and read about/tried different products on the floor. I was on my trial shift alongside another woman who always appeared to be frantically giving hand massages to anyone she saw. I waited 4 days to hear from Lush, and did so in the afternoon only once I had called into the shop in the morning. I was given the feedback: "Hieee, it was lovely to have you at the shop for a trial. It was great that you let customers smell products but you didn't give enough demos. You can always try again at Christmas. Byeeee" Pathetic. It seems that Lush (Stirling) were looking for pushy sales driven characters. In a way I am glad not to be a part of this company as an employee as I wouldn't want to feel that I couldn't be myself in any way. Overall, I found the entire process to be disingenuous and chaotic.

The interview is held inside the store. The interviewee was required to be at the shop floor for 2 hours and serve customers. After that, the interviewee will have a talk with the manager.