First had to apply with a CV and creative cover letter to stand out, then they email with a group interview if you're successful which included first an ice breaker question, learning how to arm massage and doing a 30 second tv advert for a product in groups. They had another form to fill out with some quirky questions and then if you were successful you got a shop floor trial. I wasn't sucessful in this as I only knew in detail about the bath products but if you're really attentive to customers and have a good knowledge and passion for Lush you'll probably be successful. One of the things that threw me off was having to compete with others from the group interview as I thought the shop trial would just be me. Theres also a one on one interview afterwards

A mix of team building games and individual questions. Felt forced and icky. Then, if selected, you had a trial shift where they provided 0 guidelines except "don't ask yes or no questions".