The first interview was a 15 min phone conversation then I was asked to schedule an onsite interview for the following day. The onsite interview started with a group activity where you asked your partner questions and explained to everyone their response. We were then separated into our own rooms where we met with three different interviewers. They were all really nice and easy to talk to. After the third interviewer finished with their questions we had a writing assignment where we wrote back to an angry customer. Thirty minutes after I left I was asked to come back the following day for another onsite interview. At my third interview I was introduced to three different people. The first interviewer had me go through two phone scenarios where I pretended to talk with an angry customer. Then the last two interviewers asked me conversational and behavioral questions. I was called back the next day with an offer. Overall, I can see why some people rate this interview as difficult. It is challenging but if you really are a good fit they will see it in your personality. My favorite part about Lyft was how different and challenging the interview process was but at the same time everyone was so friendly that it made me very comfortable. I LOVE LOVE this company and i can't wait to start working here!!