Lyft has a unique but thoughtful interview process and I think they are truly looking for employees who are capable of representing the company values with their own unique voice. I interviewed in Nashville for a customer experience associate role. It started with a short phone interview, followed by an initial interview at their offices. The in office interview is an interesting experience as they brought in multiple candidates and everyone met together first before being separated into 3 short individual interviews. The questions were not quite traditional but very conversational leaning toward personal interests and behavioral qualities. After the group session I was asked back for a second in person interview where I met briefly with two different team leaders for more traditional positional interview questions. I also did a short phone exercise or scenario fielding mock customer calls and really it seemed they were looking for composure and comfortability. Overall I would say the interview process was brief but to the point and very open and honest. They genuinely seem to value the people they are taking the time to meet with and that made me comfortable with the unique process and added value to the experience.