I applied for Macy's and got an email a few days later to schedule a phone interview. The phone interview was just a basic overview of the job as well as about five behavior questions. I was then invited to come on site to do an interview with the operational manager. You first complete an assessment when you get there and then will be taken to a room with the hiring manager. It was a very laid back interview with more situational and behavior questions as well as more details about what the job consist of. I was hired on the spot with a pay increase.