When you apply online and are emailed an invitation to schedule an appointment, the appointments aren't usually there the first time. I had to schedule mine a week after my application was accepted. Also, it's best to arrive early enough so you have time to actually find the interview room. I walked around for 10 minutes looking for it until I asked an associate to lead me to the waiting room herself. This didn't leave me a lot of time to review my prepared questions/answers. But when I brought in, the lady was friendly and diffused my nervousness fairly quickly. Now, I've never really had much experience in corporate retailing like Macy's, so some of the questions, she had to clarify. It went fairly quickly, only 15 minutes max. The main reason is probably because the job I applied for was already filled, but she said she'd keep my application for whenever they were in need. Overall, it was a pleasant interview. Questions I remember her asking me dealt with... Why I chose Macy's. It's best to do your research here. She was impressed that I mentioned Macy's has been around since 1858 and that it grew in size and reputation. What integrity meant to me and to clarify/give an example. (They need to know they can trust you, because most of the time during the job you won't be supervised. You'd be given instructions/some direction and the rest is all on you.) When working with a group provide an example of what you did when someone wasn't pulling their weight (this is asked because they want to know how you'll respond should it happen during the job. ie, you pick up the slack, you talk to them about it, tell the manager..etc.) For me, every time my co-worker wasn't pulling her weight, I'd pick up the slack for her. But I did tell my interviewer that if it's a recurring problem, I would tell her to help and tell the manager. Have you ever sold anything by yourself. What was my availability? (For this kind of job the hours are everywhere. There's no guarantee that you'd actually be working the 9 hours advertised. Because of this, the job is technically on-call. For me, I have open availability, and can handle that.) She talked about the different kinds of racks merchandisers work with; hanging for clothes/dresses, and flat for boxes. The goal for the support team would be to finish processing one rack in one hour. Each rack (hanging is what we discussed) can hold up to 150 double-racked, and 50-60 single racked. She asked how I'd go about making the goal. I said I'd make it a game, (she laughed at this) then that I'd see if I could take the challenge. I wasn't asked Macy's credit card questions, anything about clothes or up-selling a product.