Applied directly and went through a genuinely lengthy process: an initial culture fit call, a technical conversation, plenty of email back and forth, and a full design task redesigning a webpage to new brand guidelines with a written rationale. I submitted early and got very positive feedback. That led to an in person interview in the London office lasting well over an hour with two separate interviewers. I was given a tour, talked through working patterns and spaces, and asked how I’d work with the wider team. On the way out I was literally asked in the lift whether I liked the sound of the role and would take it. Then nothing. No offer, no rejection, no feedback, and no reply to my follow up emails. Investing that much of a candidate’s time and then going silent is poor form. If you put someone through a multi stage process, the basic courtesy is a yes or a no.