Too good to be true? Yep. First, I urge anyone contacted by this company for this position not to waste their time unless they actually want to leave their current high-paying, well-earned, and high-responsibility job to answer phones in a call center. I am really annoyed that McMaster-Carr's recruiter contacted me, spent 30 minutes talking to me on the phone (I had very little chance to ask questions or respond), convinced me to come in for an interview... all for a job that they very blatantly misrepresented over the phone and through email. The job is a call center job. Customer service, leashed to your phone at your desk. That is great if that's what you're looking for, but I find the company's outright misrepresentation of the position and the job's duties to be very misleading and unethical. During my second email conversation with the recruiter, I told her flat out I wanted at least $55K, and she replied that they "offer a competitive salary." Seriously, $55K to answer phones in a call center? I should've known right there not to waste my time.
My in person interview (for which I wasted a half day of personal time) consisted of four individual interviews; about 20 min with the recruiter, and meeting individually with different managers. There was also one skills test, and two "discussions" about how I'd handle certain types of calls. During the last interview, the manager could not look me in the eye, stared out the window of the room we were in, and talked the entire time. I was unable to "discuss" anything; it was just 20 minutes of listening. Much of the interview process at McMaster-Carr is listening to them talk about how they run their business, and how great they are. Didn't get much chance to discuss how/why I fit with the company.
Anyway, I felt compelled to report this to others on glassdoor.com, because what every review says is right. This is really a waste of time. I was interested because they offer 100% tuition reimbursement, but everything about this place screams "DON'T DO IT. DON'T QUIT YOUR RESPECTABLE JOB THREE TIERS ABOVE THIS POSITION TO ANSWER PHONES--A JOB WHICH WAS PRESENTED AS SOMETHING MORE THAN IT IS."