Contacted via phone after posting my resume online. Had two very brief and easy phone interviews before being invited to the LA location. Wasn't sure what to expect, and the reviews here on Glassdoor scared me a bit. They flew me out to LA and put me up in Manhattan Beach (which is a smart move on their part since Manhattan is one of the nicest places in LA and a far cry from their Santa Fe Springs location), sent a driver to get me, and took me to the building/warehouse/call center. I was not expecting much, but in the end I was sincerely impressed with their operation. The company has been around for over a hundred years and is family owned. (It seems that they pay well for all positions, but that in return they truly expect you to tow the company line.) Anyway, back to the interview. First off there was a brief tour of the facility with a manager, followed by several 45 minute interviews, including a lunch interview. Overall, nothing was too difficult, they just really want to see how you think and if you'll be a good fit for their culture and share a similar work philosophy.