While my research showed that Medallia might be a good company to work for, I was troubled by their emphasis on customer satisfaction with no apparent mention of the far more valuable concept of customer loyalty. Given their industry, this seemed a glaring gap. When I asked about plans regarding metrics for customer loyalty, they didn't seem to understand what I was asking. That was an alarm bell for me. They also indicated that they relied heavily on survey data, which is notoriously unreliable without other data to go with it. I couldn't tell from my research on their website and elsewhere what distinguishes them other companies in the same industry. The phone interview and the in-person interview were both very difficult. I was on edge the entire time because the more time I spent with them, the more I was sure that their ideas of the value of documentation and mine didn't mesh. Further, they didn't evince understanding of what it takes to create documentation. With 600+ employees used to creating their own documentation independently for years, they were asking for a technical writer to come in and take that over. That's a task for a director-level employee, not a single technical writer. I should have decided not to come in for the interview, but I plunged ahead anyway. I was so nervous by the increasing conflict between what Medallia seemed to think a tech writer does and what I knew they actually needed that I chattered away nervously and could not shut up. It was a huge relief when they turned me down. I hope that I'm wrong about my assessment of their commitment to documentation or that they reconsidered the role to make it a manager position at the very least. I liked them an awful lot and want good things to happen for them. As to the company culture, I had a great experience on the phone with them. They were friendly and very smart. In person, my experience at the front desk was quite different. The receptionist was very busy with too many phone lines ringing and a UPS delivery. Other staff who appeared to be administrative stood around without offering to help her. One of them just stared at me. I tried smiling at her and asking her if she could help me, but she just looked away when I did that, then resumed staring at me. It was an unnerving way to start the interview. Once I was in the series of in-person interviews themselves, people were friendly again. Unfortunately for them, I chattered incessantly from anxiety and could not get that unkind incident out of my head. I wish the company well, and I hope they defined the role well and found the right person for that role.