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      Medallia

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      Ricerche correlate: Recensioni su Medallia | Offerte di lavoro di Medallia | Stipendi di Medallia | Benefit di Medallia
      Colloqui di MedalliaColloqui per Customer Solutions Manager presso MedalliaColloquio di Medallia


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      Colloquio per Customer Solutions Manager

      14 mag 2015
      Candidato anonimo a colloquio
      New York, NY

      Altre recensioni di colloqui per Customer Solutions Manager presso Medallia

      Colloquio per Customer Solutions Manager

      12 dic 2015
      Candidato anonimo a colloquio
      Nessuna offerta
      Esperienza negativa
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura tramite l'università. Ho sostenuto un colloquio presso Medallia nel mese di nov 2015

      Nessuna offerta
      Esperienza positiva
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 6 settimane. Ho sostenuto un colloquio presso Medallia (New York, NY) nel mese di apr 2015

      Colloquio

      I submitted an application online and had three different touch points with the company: 1) Phone screen/interview with someone from the team 2) Onsite interview 3) Medallia challenge. Overall, it was a good experience, but I did need to wait a while and follow-up in order to receive my ultimate rejection. Looking at this from a strengths and opportunities perspective, I was impressed with the individuals whom I interacted with in regards to their ability to be very engaging/sincerely nice and make the interviews more of a discussion with both a personal and professional aspect to them. My first interviewer served as my main point of contact with a recruiting coordinator scheduling everything. Looking at the opportunities, two areas I felt that could have been a bit better were the final feedback and the Medallia challenge (this may specifically apply to the challenge for the role I applied for). My Medallia challenge was more so an assessment of one's survey design/market research skills. It was not necessarily challenging, but more so subjective and I walked away with the impression that they were more interested in a specific answer than a thought process. Ideally I wish they had made it into more of a presentation wherein you get to do the challenge and the submission entails getting on the phone with someone and explaining to them what you did and why you did it. I say this because there are many ways an individual can approach this and answer it and the final answer that someone chooses does not necessarily reflect the level of analysis they did. Ultimately, the Medallia process went from having a fiber internet connection to going back to the days of 14.4k :o I did reach out to my point of contact after a couple of weeks and promptly received a call back. I was basically told that my challenge reviewer was looking for a more detailed in-depth analysis and that is a vital skill expected to work with customers and unfortunately that would be the end of the interview process. This has actually intrigued me to wonder what the right answer would have been for the challenge more so for the sake of curiosity than anything else. Here's a summary of my two cents: The Good: 1) Culture 2) Motivated/nice people The Bad: 1) The process could be shorter (overall in terms of spanned weeks) 2) The idea of a challenge is good, but either the challenge should be more clear or provide a better opportunity to see a person's thought process/approach.

      Domande di colloquio [1]

      Domanda 1

      Typical questions
      Rispondi alla domanda
      3
      avatar
      Risposta di Medallia
      10y
      Thank you for your thorough and balanced feedback. I love your desire to understand what a "good" challenge submission looks like -- it shows a true growth mindset. I completely agree that we should provide an opportunity for candidates to discuss their thinking behind a challenge submission. This is something we regularly did in our early days but unfortunately dropped as we scaled. I have spoken with the Talent Acquisition team about re-implementing it. I'm also aware that our interview process can be quite lengthy. We are working on tightening it without compromising our thoroughness. Clearly we still have work to do. Please let me know if you have any additional thoughts. You seem very observant -- I value your insights. My email is amy.pressman@medallia.com.
      La procedura ha richiesto una settimana. 

      Colloquio

      Phone screen, then an hour interview with one engagement manager. I have to say the interview with the engagement manager was not good experience. The phone connection was very bad and she was obviously not patient, while I already checked my phone connection beforehand and there shouldn't be any problem from my side. Also, I thought that the interviewer was not trained to interview others. To begin the interview, she didn't introduce herself, or the interview process, or let me introduce myself. After saying how are you, she began by asking me a long question to give her a story that could answer that question, then the interview continued to be like this, all straight questions, and no any conversations. I highly doubted that she just wanted to finish the question list. Overall, the experience was not good.

      Domande di colloquio [1]

      Domanda 1

      One example of leadership, teamwork, and client management.
      Rispondi alla domanda
      avatar
      Risposta di Medallia
      10y
      Thank you for bringing this to my attention, I'm so sorry the connection was bad when we spoke. While this in no way affected the final decision I can see how it would be frustrating to deal with. Some of our roles require a more technical background than others. Your professional background was incredibly impressive but did not meet the technical standards for this role. That said, I clearly have work to do in terms of making people feel heard during interviews. I apologize for the negative experience and promise that I've taken your feedback to heart. Please feel free to reach out should you have any followup questions or concerns, my email is uknezevic@medallia.com.

      Colloquio per Customer Solutions Manager

      13 ago 2015
      Candidato anonimo a colloquio
      Nessuna offerta
      Esperienza positiva
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura tramite segnalazione di un dipendente. Ho sostenuto un colloquio presso Medallia

      Colloquio

      1. Recruiter call - phone screen 2. Round one interview - 1:1 on phone - culture fit/ motivations/ background/ past experience/ questions on Medaliia and job 3. Challenge - 24 hours to complete an assignment on customer engagement - mix of excel analytics, presentation and communication skills I got dinged after this round but the next round would have been an in person interview with 3-4 people. Even though I got rejected, Medallia has been the best interview experience I have had during my exploration - the team is first of all VERY responsive - a trait that is hard to come by in most recruiting teams that I have surprisingly discovered. Second, they are TRANSPARENT and keeps you posted at each stage what is happening, what you can anticipate next and most of all, they share feedback for why you didn't make it. Full points on a very well laid out recruiting process.

      Domande di colloquio [1]

      Domanda 1

      Questions on handling a client request and client situation - mini case study on situations and interpersonal tactics.
      Rispondi alla domanda
      3
      avatar
      Risposta di Medallia
      10y
      Thank you for taking the time to interview at Medallia and provide feedback. I'm glad the experience was both positive and transparent for you. We strive to be as open as possible and give candidates feedback that will help them going forward. Best of luck in your continued job search.