Since I interviewed for a customer experience role in a CEM company, I will describe the interview process in CEM-speak. It is said that a customer could have 10 great experiences but his/her entire experience with a company is disproportionately influenced by the last one and if the last one is distasteful, that generally spells doom for the previous good experiences. That is exactly what happened to me. I thoroughly enjoyed the entire interview process from beginning up until the final round. Things however went sour after my final round. I did not hear back about the outcome for close to 2 weeks which was uncharacteristic (I always heard within a day or 2 in all my previous rounds). To make matters worse, I received the call at a time which was totally different from what was decided - I had setup Monday evening for a call, but I received one on Friday evening while I was in the middle of work. The fact that I was in office at that time made it next to impossible for me to have a free-flowing conversation. The verdict was that I did not clear the final round of interviews but my bitterness does not lie there. It is the way it was conveyed - no updates for close to 2 weeks, the totally random call catching me at a very bad time and the vague explanations given for why I did not make it, which was contrary to what I had heard through the interview rounds. The lady I spoke to used the same 2 attributes as both my positives and negatives, thus contradicting herself. She also mentioned something about budget revisions, which got me wondering as to whether I was interviewing for a position that either did not exist or had already been filled up! My respect for Medallia and the work they do still remains intact, but unfortunately just 6 minutes (the duration of the last phone call) left a very bad taste about what was otherwise an amazing 2-month process.

Long. Many interviews with multiple hiring managers. Strong emphasis on culture and fit, which was good. A lot of value placed on personal learning and growth mindset. Don't take the technical challenge questions lightly.