I was not living in the area at the time that I applied for the position. Therefore, I had two phone interviews and a personal interview once I moved to the area four weeks later. The first phone interview as a simple interview verifying my resume and contact information. The second phone interview was shorter than I had expected. I was not asked very many questions, and felt the interviewer was not really paying attention to my answers. However, when I followed up once I moved into the area, a third personal interview was scheduled. I was very pleased with that interview, as the professionalism expressed by the interviewer was impressive. She explained the new program the company was moving towards, which I would be a part of. She asked several behavioral questions as well as time management and customer service questions (What would you do if..., Have you ever..., Give me an example...). The interview was very comfortable and I felt pretty confident when I left that I would be offered the position based on my experience and my interview.