First assessment was typing skills and accuracy. Has to be 36 words per minute and 90% accuracy. You have 1 practice than 3 chances to average out your score. Than you pass in to the next assessment straight after which is listening to 3 calls and filling out relevant information in the boxes. Last assessment is the interview.

There was an Interview and typing test along with a hearing test - only 30 wpm was required, it was relatively relaxed, though being tested is always nervous. Hearing test was weird...but understandable