Thank you for your feedback! To address your concern, although we do ask team members within certain departments to occasionally work over time in order to keep up with high volume, we are always partnering with our team members to ensure schedule flexibility as needed. We apologize that this discussion came off as harsh, because that is not our intention - our only intention is to ensure transparent communication and to set proper expectations. We thank you for your time and consideration and we wish you the best in your job search!