TLDR I have applied for Miro twice and both times, they have immediately disregarded my application. They do not follow up via email or phone call. Context: I initially applied for a CSM role 2-years ago - at the time I had 8 years CSM experience in similar companies, strong performance results, and already strong relationships with clients they have. After two weeks I didn’t hear back (no email or call from the hiring manager) which I found odd so applied again. They then reached out and said they didn’t want to pursue a conversation. It felt unnecessarily insulting phrasing, however I assumed they’d already found another candidate and moved on. I recently saw that a CSM position has opened up again so applied. Now with 10-years of experience under my belt and a solid history of success - yet again, no call from a hiring manager or even an email response. Such a shame because it’s such a brilliant tool - something I frequently recommend to fellow CS for collaborative account management and success plans that incorporate the whole business. I can only assume they’re quite black and white with who they want to hire and if you don’t tick their boxes, they won’t engage in conversation. Perhaps a reflection of a rigid internal culture that lacks diversity. Please be wary if you apply.

Their CSM role has been up for over a month. I never received an email with either a rejection, or that they they'd like to meet for a phone interview. Instead, I received multiple feedback emails asking how my interview experience was. Not only that, but they sent this feedback request multiple times and did not respond to my outreach. Very unprofessional