Honestly they’ll hire anyone which is wild because a lot of these people have a rudimentary understanding of customer service so it makes the work load heavier for someone who does. But it’s a basic interview they very much use the STAR method when it come to hiring they also will ask you the basics of insurance ppos hmos they’ll ask about previous work experience but it’s an easy interview just smile be personable and use the star method. Also some people don’t get hired because supervisors are very insecure and fear someone will take their jobs once the start moving up