The overall interview process was really relaxed and casual. Although the questions that they ask really pinpoint the kind of employee that they are looking for. Be aware that customer service is everything. They’re looking to hear that the customer is above all else, that you’re willing and passionate about learning extensively, and that you care deeply for animals. They ask you kinds of questions about how you would react in certain situations, sort of as a test to your ability to give the kind of customer service that is unique to the company. Something they call MBX. If they like you they will ask you to come in for an observation shift... where you observe how the store is run and what the job is actually like. This is your opportunity to ask AS MANY questions as possible about the position and overall job- do not try to hard to get to know the employees, this is not what they are looking for.