Online application with an invitation to attend an interview. One on one interview with hands on tasks on the shop floor. I was very disappointed with how Next delt with this recruitment process. I went through the time and effort of filling out the online questionnaires and was successfully shortlisted for a telephone interview. With a successful telephone interview I was invited to a face to face interview the following day! The interview was a one on one with a team leader/manager. The interview itself involved a few brief questions about the job i.e. Why do you want to work here? What do you know about next? Etc.. Then there was paperwork to fill in which includes your right to work in the UK, NI number, availability and a 'brief employee contract'. The hands on tasks involved helping out in the changing rooms in the women's department. Here I was shown how customers should be approach and delt with when wanting to try on clothes. Next have a rail system in which clothes are categorised into 'styles or collections'. The clothes that are unwanted but have been tried on by customers go on a temporary rail in the changing rooms ready to then be put back out on the shop floor. This task wasn't really observed by the team leader/manager much.. if I'm honest I didn't see her again until she came to collect me around 20/30 mins later. After the shop floor task, I went back into the staff room and looked at other paperwork before leaving. Pre booked holidays must be noted before starting and obviously your availability to work. Once all the paper work was completed I was given a £10 note which was to 'cover my interview expenses'... this was the most bizarre thing I've ever witnessed during an interview, mainly because it was cash and not a store gift card??.. Despite the confusion I took the cash and was told I would receive feedback within the next 2 days. I waiting for a phone call back but never received one. I even called the store asking for the lady I was interviewed by so I could receive feedback but I had no luck. She was either 'busy' or not even working. After the whole process I never found out anything about the job... I assumed that I was rejected as I was not contacted before the induction day even though I called the store myself asking for feedback or an answer. Awful experience... never again!

I applied, a week later I was called to arrange an interview phone call, then I had the call the next day. After the interview phone call i was invited into the store to do a in store assessment. I picked an outfit, worked on the shop floor and worked with the packages. After i got a 10 pound gift card and was told I got the job. You need to make sure you are really smiley and friendly.