I applied online and was taken through an online questionnaire which is really simple. From there you can ‘quick apply’ to loads of jobs that Next have on in various stores. I was then called about a week later to discuss the position and when I would be available for a telephone interview. The telephone interview was simple (questions stated below) I was then invited to a face to face interview a few days later. The face to face interview included around 30 minutes on the shop floor and also a role play with the interviewer. They just want to see if you’re comfortable interacting with customers and they don’t mind if you don’t know all the answers. I actually wasn’t given any formal questions during the face to face interview but instead I had to watch 2 short clips of people working on the shop floor and pick out what was wrong and what was good about how they were working. They offered me the role on the spot and were extremely kind and friendly throughout the whole process.

Online application including previous experience and situational judgement test, telephone interview to see why you want to work there, in-store interview with very general questions and a tour of the store