Application form. Interview, 2 persons present. Typing test. Was shown office & call centre. Friendly and accessible. Despite not receiving an offer they gave good feedback and encouraged me to apply in the future.

I have been for a lot of interviews over the years but this one was by far the worst. It was clear from the moment I sat down that the Interviewer hadn't even read my CV. When I explained that I couldn't finish my Nursing Degree due to my Ex husband getting a Restrainign Order after years of abuse and that at the time I felt my children were my first priority as they had witnesses the abuse, she looked confused and still couldn't seem to understand why I hadn't completed my degree. They then gave me good old fashioned maps to read which Yes I understand if the power had to of down etc, you should know how to but in this day and age I never learnt because of all the technology we have. My last question was about the negative feedback I had seen online and how some felt it was a company with two many chiefs and not enough Indians in this particular role and I felt that she was really put out by this question. As I used to be a recruitment consultant I feel if you are doing interviews you should be able to handle questions like these. I did laugh when I got rejected due to how badly the interview went. It is a shame though because this is people's lives we are talking about and I wouldnt want anyone answering the phone to me in a emergency which is what I think they will get with their current criteria.