Ho presentato la mia candidatura tramite segnalazione di un dipendente. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso NTT DATA (Gurgaon, Haryana) nel mese di mar 2023
Colloquio
First there was a hr round (virtual) then there were 2 Rounds which were in person and that was quite easy. 2 techinal rounds related to accounting wiht manager and director.
Domande di colloquio [1]
Domanda 1
Accured bonus adjustment and prepaid insurance adjustment
3 rounds of interviews. 20-30 mins each. Vague questions, looking for specific answers, altered compensation, seemed ill-informed regarding role and qualifications. Quick to point out mistakes, unsatisfied with most answers
Ho sostenuto un colloquio presso NTT DATA (Greater Noida)
Colloquio
In the technical interview, questions about troubleshooting common IT issues, prioritizing and escalating tickets, and handling user inquiries demonstrated the relevance to a service desk profile. The operational round delved into how I manage service requests, maintain communication with end-users, and adapt to dynamic support environments.
Domande di colloquio [1]
Domanda 1
**Technical Interview Questions:**
1. How would you troubleshoot a user's computer not connecting to the company's network?
2. Explain the process of resolving a software conflict on an employee's workstation.
3. Can you outline the steps you would take to recover data from a corrupted hard drive?
4. Describe how you would handle a situation where multiple users report issues accessing a critical application simultaneously.
5. What methods would you use to ensure data security while assisting a user with a password reset?
**Operational Interview Questions:**
1. How do you prioritize and organize your tasks when faced with multiple service desk tickets simultaneously?
2. Can you provide an example of a time when you had to manage a high-impact incident, and how did you communicate updates to stakeholders?
3. Explain your approach to maintaining a knowledge base for common issues to streamline future problem-solving.
4. How do you adapt to changes in technology or software that impact your support role?
5. Describe a situation where you had to collaborate with other teams to resolve a complex IT issue, highlighting your communication and teamwork skills.
