Interview process is quite intense. Application/email practice/mock calls/one way video interview/video interview. It can feel a bit tedious but it does give you insight into the logistics of the role and whether you are well suited for it.

The hiring process is extremely lengthy for what is a basic call centre job. A CV and cover letter, 2 example emails you’d send a customer, an AI video interview with 8 questions, a 45 minute phone call, a test call with a fake customer, then another chat which included questions such as “what would I find difficult about managing you?” and “how would you rate your tech skills out of 10?” plus a lot of questions that were repeats that were already asked in the 45 minute call.