I actually started as a FSS (Field Service Specialist) and then later got promoted to RSM. The initial interview process wasn't even done by my hiring manager. It was done by a different department. My manager was, and still is, the most overworked person I've ever worked with. Severely underpaid. He is the lead tech and warehouse manager. He is responsible for two warehouses in two different states. He goes above and beyond constantly but doesn't get paid any more for it. He is better than the job he has. I personally loved working with him and once I was in it was relaxed. But it only took one interview to get in and then I was called back to fill out paperwork and start working!