Phone screen, then in-person interview with team lead. Show up prepared to answer a question about what you would ask a policyholder who recently has had an accident. They seem very intent on honing in on personality questions, and saying you are an introvert is clearly an incorrect response even if you say you are outgoing at the office. Incredibly professional staff and it seems like they have a lot of positive internal turnover which is a good thing.

Phone call- telling you about the position and making sure it is a right fit for you On demand interview . 3 questions to answer Video interview with two managers using the star method