You initially have an interview via the phone with someone in HR, and from there you move on to an in-person interview at one of the Nordstrom stores. During the in-person interview you are asked situationally questions and then asked to sell a product from the store. You have to describe the benefits and features and do a quick role play as if you are a sales associate. Very relaxed interview in-person, easy to answer questions and overall a great experience!