La procedura ha richiesto un giorno. Ho sostenuto un colloquio presso Nordstrom nel mese di gen 2008
Colloquio
Overall, the organization’s interviewers were very professional. I was interviewed by two people – the store general manager and assistant manager. Both offered impressive knowledge of their job and organization. Excellence in customer service is their main objective. So, you better be prepared to offer multiple customer service examples when asked. You will also need to provide examples of conflict resolution. For example, how you dealt with an upset customer, or you resolved and type of conflict within a sales environment. Also, their culture is big on “promoting from within” – so you will need to consider the pros and cons with working in such a culture.
Domande di colloquio [2]
Domanda 1
Tell me how you resolved a conflict with a customer?
Ho sostenuto un colloquio presso Nordstrom (Thousand Oaks, CA)
Colloquio
So easy, I went to a job fair and was hired on the spot. They need people in the kids department, that's the easiest section to get into. They just ask about your personality and who you are.
Ho sostenuto un colloquio presso Nordstrom (Austin, TX)
Colloquio
Was inside Barton creek mall, hiring manager was prompt and clear with questions ranging from how I would handle difficult customers, to my personal experiences that could apply to the job.
