What are outbound or inbound calls? A. Inbound calls are incoming call taken by agents for customer support and inquiries. Outbound calls are outgoing call made by agents or sales representative. Q. What are major sector of outsourcing? A. IT and communication, health and medical, insurance, finance, sales, law are some sector of outsourcing. Q. What is onshore and offshore? A. Onshore- service obtained by someone within a same country. Offshore- service obtained by someone outside the country.