Very easy, clear instructions and Ellie replied to any questions I had and very very helpful. Questions were relating to the job which is always a good thing. Very professional when I arrived for the test.
Domande di colloquio [1]
Domanda 1
General customer services questions for helping customers
Ho presentato la mia candidatura tramite segnalazione di un dipendente. La procedura ha richiesto 4 mesi. Ho sostenuto un colloquio presso Octopus Energy (Nottingham, Inghilterra) nel mese di feb 2025
Colloquio
Brilliant, Practical and Written test and 1-1 interview, Everone was very friendly and helpful. Everything was explained to me and all my questions where answered. The prcces lasted approx 2 hours but it seemed to fly by, I did not feel nervous at any point.
Domande di colloquio [1]
Domanda 1
I was asked how I would explain an issue to the customer
Ho presentato la mia candidatura di persona. La procedura ha richiesto 2 giorni. Ho sostenuto un colloquio presso Octopus Energy (Coventry, Inghilterra) nel mese di mag 2024
Colloquio
Practical trade test, fault board for electric and gas meter with over 15 faults on each
Question paper with around thirty two questions with a 16 min time limit.
Face to face interview about what you would do in certain situations and about customer service
Domande di colloquio [1]
Domanda 1
What you would do if customer had a faulty meter and you could not get them back on supply that day?