I interviewed for the Customer Success Team Manager role with Once For All and was genuinely excited about the opportunity. I invested considerable time preparing a presentation, travelling to their offices, and spending over two hours in interviews with the team. Unfortunately, communication after the interview was very disappointing. I was told a decision would be made by the end of the week, but I received no update and had to chase twice before finally receiving a short, impersonal rejection email. The interview process itself was engaging and the people seemed professional, but the lack of timely and considerate communication at the end left a very negative impression. Candidates invest a lot of effort in these processes, a respectful, transparent update would have made a big difference. In hindsight, perhaps this was a lucky escape; poor communication and a lack of respect for candidates often reflect deeper cultural issues within a company.