Ho presentato la mia candidatura online. La procedura ha richiesto 5 giorni. Ho sostenuto un colloquio presso Onepilot (Londra, Inghilterra) nel mese di lug 2023
Colloquio
Automated written and oral tests where you give examples of your customer service responses to specific queries. Test using Shopify to input gift card valid for one year. Meeting for onboarding.
Domande di colloquio [1]
Domanda 1
Why you would like to work with Onepilot? Video answering using problem-solving ie; delayed packaged required ASAP as the client leaves in 2 days. Package hasn't been shipped, but you can change the address. Tell me a bit about yourself?
Ho sostenuto un colloquio presso Onepilot (Leeds, England)
Colloquio
The interview was long but straight forward, requiring recorded answers to multiple questions. It also included practical tasks and scenario based assessments to evaluate problem solving and decision making skills.
Domande di colloquio [1]
Domanda 1
Scenario with a customer who is running late picking up a product.
Ho presentato la mia candidatura online. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso Onepilot (Londra, Inghilterra) nel mese di mag 2024
Colloquio
Application process was very straight to the point, you don't need to send a CV or write an a cover letter.
First you fill out an online questionnaire and record a video introduction. The next stage involves how you would handle common customer service scenarios. You are asked to compose draft emails in response to customer queries and record audio responses like you would leave a voicemail.
Domande di colloquio [1]
Domanda 1
To draft an email responding to a customer who had received a damaged item
