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Thank you for letting us know about your experience. We always do our best to be transparent and keep candidates updated throughout the interview process. Please know that this rarely happens, so we dug a little to find out why the recruiter was not able to respond back at that time, and found out that this person had a death in the family.
I understand that we fell short in giving you a positive candidate experience and will take this feedback seriously as we continue to improve our process.