Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Open Access BPO (Cagayan de Oro) nel mese di gen 2026
Colloquio
I experienced a hiring process where the job description was not clearly defined. The specific role was discussed only after the initial interview (virtual process), with no heads-up from them. It turned out that the available role is a voice call account and requires experience for the post. My previous BPO experience is a blended account, which is not suitable for a pure voice role. From that experience, I learned the importance of asking clarifying questions early and ensuring role expectations are clearly understood before moving forward.
Domande di colloquio [1]
Domanda 1
Tell us about yourself, your BPO experience, and your role.
Ho presentato la mia candidatura online. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso Open Access BPO (Makati City) nel mese di ago 2025
Colloquio
The Process:
The process was very demanding, involving an initial interview, a writing assessment, a technical assessment, and a second interview with an Operations Manager. I invested a significant amount of time and effort into these stages.
The Communication Breakdown:
The interview with the OM, on August 11th, was very positive. I was given specific, encouraging feedback and was told my assessment was a good fit. I was also informed that I would receive an update on the client's decision "within a week."
After a full week passed with no communication, I had to send a follow-up email on August 19th to inquire about the status of my application. Only after my follow-up did I receive a rejection email.
Domande di colloquio [1]
Domanda 1
They asked me about my past experience as email/chat support
Ho presentato la mia candidatura tramite un'altra fonte. Ho sostenuto un colloquio presso Open Access BPO (Manila, )
Colloquio
The interview went smoothly with clear communication and insightful questions. I felt confident and engaged while discussing my experience and skills. Overall, it was a positive, productive, and enjoyable conversation.
Domande di colloquio [1]
Domanda 1
Tell me about yourself and how long I've been working at ABC?