The length and rigor of the process seems to be a bit overkill for this very much entry level position, especially considering that in my position this was a fully remote CSR roll.
Domande di colloquio [1]
Domanda 1
Describe a situation where you faced a difficult customer interaction that you resolved to both the customers and your management teams satisfaction, and walk me through that decision making process from your perspective.
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Optum (Makati City) nel mese di mag 2026
Colloquio
We will begin with introductions and discuss the specific details of the role. Next, we will assess your language skills through a brief casual conversation, and we will conclude the session with a realistic mock customer support call simulation.
Ho presentato la mia candidatura online. La procedura ha richiesto 2 mesi. Ho sostenuto un colloquio presso Optum (Florida City, FL) nel mese di nov 2025
Colloquio
First had an assessment, then a pre recorded interview, lastly live interview. The process was easy and felt confident with interviewer. They give you step by step to be successful through the process.
Domande di colloquio [1]
Domanda 1
Tell me about a time you managed a difficult member.
Ho sostenuto un colloquio presso Optum (Eden Prairie, MN)
Colloquio
Not flexible - this particular process did not have flexibility of methods to complete the interview. It was ableist intrinsically. And they need more flexibility in the assessment process. The process itself was prohibitive.
Domande di colloquio [1]
Domanda 1
I don't remember. It wasn't a verbal process, it was a service call test.
